FAQs

What if my product ordered online arrives faulty or damaged?

Answer

Whilst we strive to ensure every product arrives with you in great condition and our couriers are very careful, sometimes accidents happen. If you are not satisfied with the condition of your product please call 01908 268 480 or email Little.tikes@zapf-creation.co.uk and state full details of your enquiry.

Most Common FAQs

Question

How will I know if your product will fit in my home / garden?

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Question

What do I do if I want to cancel my order?

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Question

Can I exchange the product I ordered online for another?

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Question

The product I would like to order is out of stock, can you notify me when it is available?

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Can't find what you're looking for?

If you can’t find the information you require in our FAQs or on product pages, there are several ways to contact our Customer Services team:

If you can’t find the information you require in our FAQs or on product pages you can call our Customer Services Team on 0800 521 558. Our customer services team are available between 09:00 and 17:00 hrs Monday to Friday.

Or fill out our contact us form.

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