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FAQs

Will my delivery arrive in time for Christmas?

Answer

The cut-off for Christmas deliveries in 2017 is 15th December for 7-day delivery items and 8th December for 14-day delivery items. Please check items individually for their delivery time.

Orders for 14-day delivery items placed from 9th December onwards, will be delivered from Tuesday 2nd January 2018

Orders for 7-day delivery items placed from 16th December onwards, will be delivered from Monday 8th January 2018

Most Common FAQs

Question

How will I know if your product will fit in my home / garden?

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Question

What do I do if I want to cancel my order?

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Question

Can I exchange the product I ordered online for another?

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Question

The product I would like to order is out of stock, can you notify me when it is available?

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Can't find what you're looking for?

If you can’t find the information you require in our FAQs or on product pages, there are several ways to contact our Customer Services team:

If you can’t find the information you require in our FAQs or on product pages you can call our Customer Services Team on 0800 521 558. Our customer services team are available between 09:00 and 17:00 hrs Monday to Friday.

Or fill out our contact us form.

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